Email Notifications Setup

This document provides comprehensive steps for setting up email notifications for job queues in Business Central.

⚙️ Email Account and Scenario Setup

Before configuring notifications, you must set up an email account and associate it with the error notification scenario:

  1. Go to the Email Accounts page in Dynamics 365 Business Central.

  2. If the list is empty, add a new email account. Email Accounts page with the action to add a sender account

  3. Choose a specific account to serve as the sender for notification emails.

  4. To use the email account for sending notifications, navigate to Navigate and locate the Email Scenarios action.

  5. On the Email Scenario Assignment page, click the Assign Scenarios action.

  6. Assign the N24 🔹 Queue Error Notification scenario to the selected email account. Email Scenario Assignment page for assigning a scenario to a sender account

👥 Assign Notification Recipients

After setting up the email account and scenario, you need to assign recipients who will receive error notifications:

  1. Navigate to the Job Queue Entries list. Job Queue Entries list for selecting a queue

  2. Select the Job Queue for which you want to configure notifications and open it.

  3. Locate the Process group on the action bar, and choose Error Notification Recipients. Action for opening error notification recipients for a queue

  4. In the newly opened list, specify users and their corresponding email addresses. Error notification recipient list for the selected queue

🎛️ Default Recipient for New Queues

Set a default recipient when the same address should receive notifications for new queues in the current company. When you save a new queue, the system proposes adding this address; the recipient is added after you confirm.

  1. Select Search → enter ⚙️ AQ - Advanced Queues Setup.
  2. In the General section, fill in Default Notification Email.
  3. Confirm the prompt to open the mass assignment for queues that already exist in the current company.
  4. In ⚙️ AQ - Setup Email Recipients, confirm the operation to add the address to existing queues.

If you cancel either prompt, the address is not assigned to existing queues.

The default recipient applies only to the current company. To assign recipients across multiple companies, use Mass Assign Error Email Recipients.

⚡ Quickly Assign Recipients

Use Mass Assign Error Email Recipients to assign one or more addresses without opening each queue individually.

  1. Select Search → enter ⚙️ AQ - Advanced Queues Setup.
  2. Select Mass Assign Error Email Recipients.
  3. In Error Notification Email, enter addresses separated by semicolons (;).
  4. In Change For, select the assignment scope.
  5. Confirm the recipient assignment.
Change For value Assignment scope
Current Company All queues in the company you are working in.
Other Company All queues in the company you select.
All Companies All queues across all companies.
For Selected Only queues selected in the InterCompany Queues view after choosing Assign For Selected Only.
Important

Enable Queue Automatic Restart is selected by default. Clear it when you only want to assign notification recipients.

Adding Yourself As Recipient

On the Error Notification Recipients page, you'll find an action labeled Add Me as Recipient. This action streamlines the process by automatically creating a new entry with your user and email address.

All Recipients List

To view all available error notification recipients, locate the ⚙️ AQ - Advanced Queues Setup page using the search bar. Click on Functionalities and then navigate to All Error Email Recipients.

🌐 Notification Language Setup

On the Error Notification Recipients page, you can configure the language for notifications:

  1. Use the Language Code column to specify the preferred language for each recipient.
  2. This allows you to configure different languages for various users within the scope of a single job queue.
Tip

Currently, we support two languages: Polish and English. If no language is defined or the specified language is not supported, notifications will default to English.

⏱️ Notification Interval Configuration

To control how frequently error notifications are sent:

  1. Open the Job Queue Entry card for the desired queue.
  2. Locate the Notification Interval field.
  3. Set the frequency (in minutes) at which error notifications will be dispatched.
Tip

When you set the interval to 60 minutes, the system will wait for a minimum of 60 minutes before sending the next notification. This means you'll receive the first error that occurs after this time period.