Suggested Solutions for Queue Issues

Below are the most common queue issues and suggested solutions for Business Central job queues. Use this reference table to quickly identify and resolve problems with your queue entries.

Common Issues Reference Table

Problem	Intervention Required	Solution
Service unavailable	Yes, if the error occurs repeatedly	Temporary error from an external service. If it persists, verify the connection settings, as they may be incorrect.
We can't save your changes right now, because a record in table 'XYZ' is being updated in a transaction done by another session. You'll have to wait until the other transaction has completed, which may take a while. Please try again later.	No	Temporary error caused by simultaneous data update attempts by two users.
You must specify a valid email account to send the message to.	Yes	Email account missing in email accounts or missing a specific email scenario assignment, with no default email account set.
Sorry, the current permissions prevented the action.	Yes	The user who initiated the queue lacks permission for the relevant object. Add necessary permissions or switch to a user with access to run the queue.
Posting Date is not within your range of allowed posting dates	Yes	Incorrect posting settings. Assign an appropriate posting date range for the user in user setup under Allowed Posting To or in general ledger setup under Allowed Posting To.
The activity was deadlocked with another user who was modifying the XYZ table. Please retry the activity.	No	Temporary error due to data update attempts by two users simultaneously.
Error occurred while communicating with the Dataverse service.	Yes, if the error occurs repeatedly	Temporary external service error. If it persists, verify the connection settings, as they may be incorrect.
An administrator changed one or more extensions in the application, so the page that you were working on had to be closed.	No	Temporary error during an environment update.
Field XYZ must have a value in table XYZ: Row No.=123. It cannot be zero or blank.	Yes	Required data in the specified field is missing. Update the data in the system.