Troubleshooting

Situation	What to Do
Apaczka is not available while creating an order.	Open **TMS	Setup** and, in **TMS	Modules**, check that Enabled is selected for Apaczka. Close and reopen the page.
The connection test does not succeed.	In 🔗 Integration: Apaczka on **TMS	Setup**, check Application Identifier and Application Secret. Confirm that API permissions are enabled in the Apaczka portal.
The system reports missing package mapping.	Open **TMS	Package Mapping** and complete the mapping code for the indicated package. See Prepare Packages.
The service list in the Product step is empty.	Reduce the number of selected add-ons in the Add-ons step and try selecting a service again. Also check the package dimensions and weight; they can exceed the selected service limits.
Error: insurance value is lower than the cash-on-delivery amount.	In the Add-ons step, increase the insurance value to at least the cash-on-delivery amount.
A label cannot be downloaded.	Check that the order was sent and has completed payment processing. Then select Download Label again.
There is no shipment tracking information.	Check whether the order contains a tracking number. Select Open Shipment Tracking to check the status directly on the Apaczka page.
The order cannot be cancelled.	Check the current order status. For pallet services and GLS, PALLEX, or RHENUS shipments, contact Apaczka Customer Service.
Statuses are not updating.	Select Refresh Order Status on the transport order or check the TMS job queue error log.

Tip

Before contacting Apaczka, prepare the tracking number. It makes the shipment easier to locate.