| Raben is unavailable while creating an order. |
Open **TMS |
Setup**, find 🔗 Raben in **TMS |
Modules**, select Enable Module, and refresh the page. |
| The connection test does not succeed. |
Check the selected environment, User Name, Password, Certificate, Certificate Password, EDI Customer Number, Department, and Payer Identifier. |
|
|
| Raben address code is blank. |
In 🔗 Integration: Raben, select Address Mapping and complete External Code. Also check Sender Code in this group. |
|
|
| The system does not recognize a package. |
In 🔗 Integration: Raben, select Package Mapping, set Mapping Code for the package, and return to the Packages step. |
|
|
| The Packages step cannot be completed. |
Check Raben Label Quantity, Raben Occupied Truck Spaces, quantities, and weights. If a line contains several pallets, select Split Pallet Lines. |
|
|
| Additional information cannot be completed. |
Complete Organizational Unit, Shipping Date, and Load Type. |
|
|
| Raben rejects the order. |
Check addresses, mappings, EDI details, organizational unit, load type, and additional services. |
|
|
| A label cannot be downloaded. |
Check that the order has been accepted and contains a shipment number. Then select Download Label again. |
|
|
| Shipment status is not current. |
Select Refresh Order Status. If the problem persists, check the shipment number and contact Raben. |
|
|
| The order cannot be edited. |
Check the order status. Edit is available only when the current status permits data changes. |
|
|
| The order cannot be cancelled. |
Check the order status. Cancel is unavailable for an order in transport, delivered, returned to sender, or already cancelled. |
|
|