Manage a Submitted Raben Order

After sending, manage the order on TMS | Transport Orders.

🏷️ Download a Label

  1. Open the submitted Raben order.
  2. Select Download Label.
  3. Open the downloaded PDF.
  4. Attach the label to the shipment according to your warehouse procedure.

The label is available after Raben accepts the order and saves the shipment number. If the label is not yet available, try again later.

📡 Refresh Status and Track a Shipment

  1. Open the transport order.
  2. Select Refresh Order Status to retrieve the latest status from Raben.
  3. Select Open Shipment Tracking to display the event history.

Raben statuses are converted to TMS order statuses. The history can also show the status description returned by Raben.

🛑 Cancel an Order

  1. Open the order that you do not want to process.
  2. Select Cancel.
  3. Confirm the cancellation.
  4. To notify the carrier, select Send Cancellation Email.

🔗 Attach a Source Document

To link the order with a source document, select Attach Source Document on the transport order. For an order that can still be changed, the system also updates information sent to Raben.

If you encounter a problem, see Troubleshooting.